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Privacy & Safety

Last updated: March 14, 2026

Your safety and privacy matter to us.

In Crisis? Get Help Now

Pixie Journey is NOT a crisis service.
If you're in immediate danger, please contact emergency services or a crisis helpline.

Australia:

  • Emergency: 000
  • Lifeline (24/7): 13 11 14 | lifeline.org.au
  • Beyond Blue (24/7): 1300 22 4636 | beyondblue.org.au
  • Suicide Call Back Service (24/7): 1300 659 467
  • Kids Helpline (ages 5-25): 1800 55 1800
  • 1800RESPECT (DV/sexual violence): 1800 737 732

United States:

  • Emergency: 911
  • 988 Suicide & Crisis Lifeline: Call/text 988
  • Crisis Text Line: Text "HELLO" to 741741

United Kingdom:

  • Emergency: 999
  • Samaritans (24/7): 116 123
  • Shout: Text "SHOUT" to 85258

New Zealand:

  • Emergency: 111
  • Lifeline (24/7): 0800 543 354
  • 1737: Free call/text 1737

Your Privacy Matters

We built Pixie Journey with privacy as a core principle:

What We DON'T Do:

  • Sell your data to third parties
  • Share your health data with advertisers
  • Use your data to train AI models
  • Share data with insurance companies
  • Track you across other apps or websites

What We DO:

  • Store your data locally on your device by default
  • Encrypt data in transit and at rest
  • Give you full control over your data
  • Let you export or delete your data anytime
  • Comply with Australian Privacy Act

Read our full Privacy Policy for details.

How We Protect Your Data

Local Storage (Default):

By default, your tracking data lives only on your device. We can't see it, we can't access it. It's yours.

Optional Cloud Sync:

If you enable cloud sync:

  • Data is encrypted in transit (TLS/SSL)
  • Data is stored in Australia
  • We use industry-standard security practices
  • You can disable sync and delete cloud data anytime

Safety for Vulnerable Users

If You're in an Unsafe Situation:

  • App Lock: Use your device's built-in app lock or biometric security
  • Private Notes: Don't include identifying details if someone else might access your device
  • Cloud Sync: Consider disabling if you're concerned about account access
  • Export Regularly: Keep backups in a safe location only you control
  • Delete Anytime: You can delete all data instantly in Settings

Domestic Violence Resources:

  • Australia: 1800RESPECT — 1800 737 732
  • US: National Domestic Violence Hotline — 1-800-799-7233
  • UK: National Domestic Abuse Helpline — 0808 2000 247

Report Safety or Privacy Concerns

If you have concerns about data breaches, privacy violations, or safety issues:

We take all reports seriously and will respond within 48 hours.

Disclaimer

Not medical advice

Pixie Journey provides journaling tools for self-reflection. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any disease. Always seek advice from a qualified health professional for questions about your health.

Fertility tracking

Any fertility-related features are for informational and tracking purposes only. Pixie Journey is NOT contraception. If you are using fertility awareness methods, consult a qualified instructor and healthcare provider.

Accuracy

We work to keep our tools accurate, but we do not guarantee that tools or outputs are error-free, information is complete or current, or results will match real-world outcomes. Use your judgment and verify important information with a professional.

Your responsibility

You are responsible for how you use the information and tools provided, any decisions you make based on your tracking data, keeping your exported data secure, and seeking professional advice when needed.

Limitation of liability

To the maximum extent permitted by law, Pixie Journey and its creators shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of the service.